Returns & Refunds Policy (Draft)

FunkSquish hasn't opened yet. This policy applies to orders placed on funksquish.com once the shop opens. We want every squishy to arrive happy — and if something goes wrong, we'll make it right.

Damaged, defective, or wrong items

If your order arrives damaged, leaking, defective, or isn't what you ordered (including an item that's materially different from its listing), please email us at travis@funksquish.com — ideally within 7 days of delivery — with your order number and, if you can, a photo of the item and packaging. We'll offer a free replacement or a full refund including the shipping you paid for it and any tax — your choice. If a replacement isn't available, we'll refund you in full. We may not need the item back; if we do, we'll pay for return shipping.

Reporting later than 7 days, or without a photo, doesn't take away your rights — it just helps us sort things out faster. If a defect shows up later during normal use (for example, a squishy starts leaking), contact us anyway: we'll review it fairly and in line with your legal rights.

For safety, please stop using any squishy that is torn, leaking, sticky, or has a strong chemical smell. Keep it, and any filling, away from young children and pets — don't mail back a leaking item unless we send you instructions.

Changed your mind?

You can return unopened, unused items in their original packaging within 30 days of delivery for a refund of the item price and any sales tax charged on it. “Unopened” means the retail packaging or seal hasn't been opened. Because squishies are squeezed and handled, we can't accept change-of-mind returns of opened or used items.

• Return shipping for change-of-mind returns is paid by the buyer. There are no restocking fees.
• Original shipping charges aren't refunded for change-of-mind returns.
• Final sale: opened mystery and blind-bag items can't be returned for a change of mind. This applies only when the product page says “Final sale once opened” before you buy. Unopened ones can be returned like any other item.
• If a return doesn't qualify (for example, it arrives opened, used, damaged after delivery, or isn't the item we sent), we'll email you to explain why and offer to send it back to you at your expense. We'll keep it safe while we wait for your answer. We won't throw it away just because time has passed: if it's never claimed, we'll handle it as the law requires. If it turns out the item was faulty or wasn't what we sent you, the damaged, defective or wrong-item rules above apply instead.
• If a return is connected to an open card dispute, chargeback or legal claim, we keep the item and the records about it until that's resolved.

This voluntary change-of-mind policy is extra to, and doesn't restrict, the remedies you have by law for faulty, unsafe, misdescribed or undelivered goods.

How to start a return

1. Email travis@funksquish.com from the address you ordered with, with your order number and what you'd like to return. Please don't send items back before we reply.
2. We'll reply with return instructions and the return address.
3. Ship the item with tracking, and keep your tracking number until your refund is complete.

Refunds

• Change-of-mind returns: refunded to your original payment method within 5 business days after we receive the return.
• Damaged, defective or wrong items: we aim to review claims within 2 business days (some take longer — for example, when we need to ask the carrier) and refund within 5 business days after we approve the claim. We don't wait for the item to come back unless we've asked for it.
• Canceled or unshipped orders: refunded promptly, and within 7 business days at the latest. We never require you to return something that was never delivered.

Refunds go through our payment provider. Your bank or card issuer may take a few more days to show it. If a refund can't reach your original payment method (for example, the card was closed), we'll contact you and refund you another way.

Exchanges

We don't do direct exchanges. To get a different color or style, return the unopened item for a refund and place a new order.

Canceling an order

Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund, including shipping and tax. If your order ships in more than one package and some have already shipped, we can cancel the packages that haven't — refunding their items, their shipping charges and any tax. An item has “shipped” once it's been handed to the carrier (or, for a supplier-shipped item, once the supplier has sent it). After that, the return rules above apply.

Orders placed on TikTok Shop

Orders placed through TikTok Shop are returned and refunded through TikTok Shop's process in the TikTok app, under TikTok Shop's rules. Its time limits and who pays return shipping can differ from this policy.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection laws.

Questions

See Order help or email travis@funksquish.com.