Order help
Order help
Here's how to reach us, and what to include so we can help quickly.
The shop isn't open yet
When you email us, include:
- Your order number
- The name used on the order
- What went wrong, with a photo if something is damaged
Please email us from the address you used for the order — for your privacy, we only discuss an order with its buyer. Don't send card numbers or passwords by email — we will never ask for them.
Email travis@funksquish.comWhere's my order?
Once our shop is open, you'll get an order confirmation email from us (Stripe, our payment provider, may also send a payment receipt), and we'll email your tracking number when the order ships (TikTok Shop orders show this in the TikTok app). Items from our own stock ship within 2 business days. If something looks wrong, email us with your order number.
Something arrived damaged or wrong
Email us your order number and, if you can, a photo of the item and packaging — ideally within 7 days of delivery, but please tell us even if it's later. Please stop using any squishy that is torn, leaking, or sticky. See our returns policy.
Changing or canceling an order
Email us as soon as possible with your order number. If it hasn't shipped yet, we'll cancel it and refund you in full, including shipping and tax. If part of it has shipped, we can cancel the packages that haven't. See our returns policy.
Shipping questions
Destinations, costs, processing times and what happens if an order is delayed are on our shipping page. Shipping is calculated for your cart and always shown, with your total, before you pay.